Returns & Refunds

At TreasureToolShop, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process. Please review our policy below:

1. Returns

a. Eligibility:

• Products may be returned within 30 days of receipt.
• Items must be in their original condition, unused, and in the original packaging.
• Certain items, such as custom orders or special promotions, may be non-returnable. Please check the product details for any specific return restrictions.

b. Return Process:

• Pack the item securely and include a copy of your original receipt or order confirmation.
• Ship the return to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

2. Refunds

a. Processing Time:

• Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

b. Partial Refunds:

• In some cases, we may issue partial refunds if the returned item is not in its original condition or is missing parts.
• Shipping charges are non-refundable, and any original shipping fees will be deducted from your refund amount.

3. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

4. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately at [email protected] . We will provide instructions for returning the item and will cover the return shipping costs. A replacement or full refund will be issued based on your preference.

5. Non-Returnable Items

• Some items are not eligible for return, including but not limited to: clearance items, custom-made products, and certain safety equipment. Please review the product details before making a purchase.

6. Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return or refund, please reach out to us at:

TreasureToolShop
Email: [email protected]

Thank you for shopping with TreasureToolShop. We appreciate your business and are dedicated to ensuring your complete satisfaction.